Refund Policy

Order Cancellation Point

As part of the service commitment made by scrubdaddy, a customer may ask to cancel before the order ships; after shipment, the order is handled under this Refund Policy.

Who Pays Return Shipping

The customer-facing practice followed by scrubdaddy is that the merchant bears return shipping for an approved no-reason return or exchange; at the same time, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Authorized Return Address

For transparency, scrubdaddy records that approved returns are ordinarily directed to 13156 Scottish Hunt Ln, Bristow, Virginia, 20136, United States; at the same time, a different destination is used only when the store provides specific written return instructions.

How to Request a Return

For practical purposes when ordering from scrubdaddy, approved requests receive a prepaid return label or another no-cost return method; customers should first contact support@scrubdaddybay.shop or 502-608-6308; at the same time, shipment back to the merchant must wait for return instructions.

Thirty-Day Return Window

For transparency, scrubdaddy records that an exchange may be requested during that same 30-day period; at the same time, the voluntary return window remains open for 30 days following receipt.

Limited Return Exclusions

As part of the service commitment made by scrubdaddy, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; as a related safeguard, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Approval and Original-Payment Refunds

For practical purposes when ordering from scrubdaddy, returned merchandise is inspected when it reaches the authorized return location; at the same time, posting by the customer's financial institution can take additional time; for completeness, an approved refund goes back to the original payment method in 5-10 business days.

Responsible Store Information

Customers dealing with scrubdaddy should understand that this website is operated for customers by scrubdaddy; where relevant, telephone support is available through 502-608-6308; the physical business address and default return address is 13156 Scottish Hunt Ln, Bristow, Virginia, 20136, United States; where relevant, the published contact email is support@scrubdaddybay.shop.