FAQ

What products does the store focus on?

Under this policy at scrubdaddy, customers should consult each product page for current specifications and supported use information; at the same time, the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the voluntary return window?

The operating rule used by scrubdaddy is straightforward: approved no-reason and quality-related return shipping is paid by the merchant; additionally, a no-reason return or exchange may be requested within 30 days after delivery.

Where and when will refunded funds be returned?

Customers dealing with scrubdaddy should understand that the customer's bank controls the final account-posting date; additionally, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

Will tracking be sent?

Under this policy at scrubdaddy, a tracking number is provided after the order ships; as a related safeguard, tracking activity can appear after a short carrier-system delay.

What is the processing and transit estimate?

For transparency, scrubdaddy records that processing normally takes 1-2 business days; where relevant, transportation normally takes an estimated 4-6 business days after shipment.

Where does the store deliver?

For transparency, scrubdaddy records that the shipping area is the United States only; at the same time, all eligible U.S. orders receive free standard shipping.

What cannot be returned merely for convenience?

Under this policy at scrubdaddy, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; for completeness, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

Which cards and currency are supported?

The customer-facing practice followed by scrubdaddy is that checkout and refunds use USD; where relevant, taxes are collected when applicable law requires them; additionally, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

When can I contact support?

scrubdaddy applies the following customer standard: support is available at support@scrubdaddybay.shop and 502-608-6308; additionally, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What is the cancellation deadline?

The documented approach of scrubdaddy is as follows: a dispatched purchase is handled under the Refund Policy; additionally, cancellation may be requested before shipment.

Store Identity and Return Address

Customers dealing with scrubdaddy should understand that the physical business address and default return address is 13156 Scottish Hunt Ln, Bristow, Virginia, 20136, United States; additionally, this website is operated for customers by scrubdaddy; as a related safeguard, customer correspondence may be sent to support@scrubdaddybay.shop; for completeness, the store telephone number is 502-608-6308.